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Policies + Disclosures
These policies describe Luma's services, payment flow, launch billing terms, pharmacy relationships, and patient-facing disclosures for telehealth and product purchases.
Website content is informational and does not replace medical advice, diagnosis, or treatment. Eligibility for prescription care is determined by a licensed provider after review of health history, state availability, and clinical appropriateness. Orders may be declined or changed when a product, service, or medication is not appropriate for the patient.
Luma collects contact details, order information, and health information needed to respond to inquiries, evaluate care requests, process orders, coordinate pharmacy fulfillment, and support payment review. Health information is handled with care and shared only with service providers, pharmacies, payment processors, and clinical partners as needed to deliver requested services or comply with applicable law.
Unopened, non-prescription products may be eligible for return review within 30 days of delivery. Prescription medications, compounded products, used products, opened products, and products already shipped by a pharmacy are not returnable. If a paid prescription path is not approved by a licensed provider before fulfillment, the patient should receive a refund for that medication order according to the final checkout policy.
Non-prescription products are shipped to the address provided at checkout after order review. Prescription and compounded items, if prescribed, are fulfilled by the dispensing pharmacy and shipped according to pharmacy processing timelines, temperature-control needs, state rules, and carrier availability. Delivery times may vary by product and destination.
The launch checkout may use one-time purchases, refill-by-choice purchases, or recurring shipments depending on the final Shopify setup. The checkout will disclose price, billing frequency, included products, renewal timing, and cancellation instructions before any live payment is captured. For prescription pathways, Prescription pathways require provider review before approval, fulfillment, shipment, or final payment capture.
Compounded semaglutide and compounded tirzepatide, when prescribed, are prepared by a licensed compounding pharmacy for an individual patient and are not FDA-approved branded medications. These medications require a valid prescription, clinical review, and pharmacy fulfillment. Availability may change based on law, regulation, supply, clinical judgment, and pharmacy requirements.
Luma may coordinate fulfillment through licensed pharmacy partners when appropriate for the patient's prescription, state, and product needs. The dispensing pharmacy may vary by medication, availability, and patient location.
Luma care is led by Sherry Housley, NP, with 30+ years of clinical experience across allergy, immunology, dermatology, gastroenterology, and otolaryngology (ENT). Luma is currently serving Florida patients. Texas availability is coming soon and care will be limited to states where the provider is authorized to practice.
Email: Hello@lumawellhealth.com
Phone: (760) 505-6147
Address: 9 Old Kings Road, Palm Coast, Florida 32137